General FAQ's

Order Status

  • I just purchased my item, what does the estimated shipping date mean?
    • The estimated shipping date is the date our warehouse has projected for the item to ship out.
  • I submitted my order with expedited shipping.  What does expedited shipping really mean?
    • Expedited shipping is a faster shipping method than the standard ground rate.  We currently offer upgraded shipping on a majority of the items from our catalog.  
      • Please note: When upgrading to expedited shipping it will only affect the transit time of an item, not the preparation or lead time prior to the ship date.
  • I received a notification my item has shipped.  How do I track it to my location?
  • I selected FedEx Home Delivery for my shipping method.  How long does that take?
    • FedEx Home Delivery to the continental United States is approximately 3-5 business days.
  • I just ordered something from your site, does it ship the same day?
    • There are some select items that will ship on the same day. However, items that are specialty, custom fit, or made to order may have a lead time due to manufacturing. Please check our site for the most recent shipping dates or feel free to reach out to us, we would be happy to help!

Returns

  • I need to return an item, do I have to pay to ship it back?
    • In some cases, you are responsible for return shipping, but we can offer you a discounted return shipping label. If your item arrived defective, we made a mistake, or you wish to exchange your item, we will happily take care of the return shipping.
  • I need to return an item, do I have to pay a restocking fee?
    • All returns are subject to a 20% restocking fee. However, we'll waive the restocking fees if we made a mistake or if the product was delivered defective. We'll also waive the restocking fee if you decide to exchange your product with another purchase (some restrictions apply).
  • I’m not sure I want to keep my item, how long do I have to return it?
    • Most products can be returned within 30 days of purchase, provided it is returned in original packaging and the items are in new and unused condition. We reserve the right to charge up to the full value of the product for items not received in this condition.

Please Note: AutoAnything will not be responsible for the cost of repair, replacement, shop time, hourly labor charges, or damage caused by incorrect parts that have been installed. AutoAnything liability is limited to replacement of new, uninstalled part(s) only.

Claims

  • My item was lost in transit, what do I do first?
    • We’re so sorry to hear that your item is lost in transit. If your item has stopped moving in transit or says it has been delivered and you have yet to receive your item please continue to our claims article here.
  • My item arrived damaged, how do I get help?
    • We are so sorry to hear about the item arriving damaged, please keep the item as is and continue to our claims article here. We’d be more than happy to help you!
  • I just submitted a claim, how long before it’s processed?
    • Once you have submitted your claim online our support team will reach out to you within 2-3 business days. The majority of our shipping claims are fully processed within the 2-3 day turnaround time, a small percentage require further review with the shipping carrier.

Cancellations

  • I made an order for the wrong item, how do I cancel my order?
    • Please contact us within 30 minutes of placing your order. We will make every attempt to cancel the order, but cannot guarantee we will be able to do so before the order ships. If we cannot cancel your order before it ships, the buyer is responsible for shipping the item back subject to our return policy and may be subject to a 20% Restocking Fee.
  • I just requested a cancellation how long before I get my refund?
    • Once your cancellation has been processed we will send you a confirmation email, refunds take place in approximately 5-7 business days. If you have expressed that you wish to reorder once your cancellation is processed we will update you with your new web confirmation shortly.

Price Match

  • I found an item lower somewhere else, what’s your price match policy?
    • At AutoAnything we know our prices can't be beat, and we're willing to put our money where our mouth is. If you find a lower price on a product and it's being sold by an authorized online retailer, we'll happily beat their final price by $1. 
  • I found an item lower somewhere else, how do I purchase it from you with the best price?
    • Feel free to reach out to us through our , we would be happy to help you!

Warranty

  • I bought an item some time ago and now it has become defective. Is it covered under warranty?
    • We’re sorry to hear you have run into issues with your item.  Please feel free to , we would be happy to assist you with your request.  
  • What is your warranty policy with the items you have on your site?
    • Our products are all covered by their manufacturer's warranties and/or guarantees. If you have any questions or concerns feel free to for more information regarding item eligibility.

Please Note: AutoAnything will not be responsible for the cost of repair, replacement, shop time, hourly labor charges, or damage caused by incorrect parts that have been installed. AutoAnything liability is limited to replacement of new, uninstalled part(s) only.

 

 

 

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